What's Your Voice Mail Bounce Rate?

A thought just came to me as I was leaving a voice message for a law firm.  The greeting on their voice mail stunk, it made me want to hang up.  The attorney stuttered, sounded dis-jointed and not very awake.  This got me thinking.  On the web...
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Google adds 11th "Me" spot

Google has just made it easier to find yourself with the creation of an 11th search result that queries Google Profiles. This is one more tool in the bag for attorneys that would like to make sure they can be found by name on Google. Since...
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Links in Advertising

I just got done speaking with a client about website statistics and we made a startling discovery about lawyers.com.  This client, like many law firms, is paying to have a prominent and complete directory listing on the Martindale Hubble website...
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Categories: Marketing, Technology

Don't Forget To Sign Your E-Mails

One of the main reasons I go back to someone’s website after I know or start doing business with them is to grab a phone number or address. Like many, I’ve ditched my phone book because it’s much faster to hop onto Goggle or a...
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LinkedIn - An Introduction

I just got off the phone with a client that I invited to be part of my network on LinkedIn and he had two questions.  “What is LinkedIn?” and “What’s in it for you Brendan?” as in why would I want to be connected...
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Categories: Marketing

The Importance of Your Name

We work with a lot of lawyers that are looking to promote their practices on the web. When talking with a new client their first request is “I need a website,” the second is “I need to get on Google.” When they say “I...
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Categories: Marketing

Improve Your Profits by Focusing on Client Retention and Satisfaction

Keeping good clients is important for the financial health and viability of every firm. According to a survey performed by BTI Consulting of Boston, law firms that actively track and measure client retention see 12% higher profits per attorney....
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Categories: Marketing

Law Firm Marketing: Success is in the Details

There is a common misconception in a large segment of the legal profession that marketing equates to advertising and spending a lot of money. That couldn’t be more wrong. Marketing in law firms is all about sweating the details. The details cost...
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Is Your Yellow Pages Advertising Paying Off?

I’m often asked by law firms to assist them in determining whether their advertising programs are cost-effective. Yellow Pages advertising is heavily used by small and mid-size law firms, primarily with consumer oriented practices. In fact,...
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Categories: Marketing

Missed Opportunities: Not Asking Clients for Referrals

Without a doubt, clients can be your best source of referrals. Yet in my 18 years of marketing work with lawyers, I have met few who actually ask clients for referrals....
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