Phil Joram Hernandez's Profile Image

Phil Hernandez

Technical Support
Location:  Philippines
Phone: (800) 741-8034

Support professional Phil Hernandez joined The Modern Firm in 2024. Phil comes to the company with nearly a decade of experience in technical support, customer service, and web hosting for respected international companies. 

Phil hails from Mariveles in Bataan Province in the Philippines. He is a graduate of the Polytechnic University of the Philippines, where he earned a Bachelor of Science degree in Information Technology. Phil’s education and work background provide a solid foundation for his work at TMF, but his technical skill is only part of the story. 

Phil works with websites, but he works for people. It’s important to him that clients are not only satisfied with the outcome of his work, but with their experience of the process. He loves learning and helping people, and it shows in everything he does.

Responsibilities

As tech support, Phil keeps tabs on the helpdesk at The Modern Firm, ensuring that our clients get quick responses to their questions and problems. Phil regularly performs troubleshooting on website issues and updating content as needed on client sites. He is the primary contact for TMF’s website hosting clients. He also readily lends a hand to those of his coworkers who need level I technical support.

Away from the Helpdesk

Phil spends his workday looking at screens, so it’s not a surprise that outside of work hours, he likes to get outdoors and explore. He is an avid traveler and photographer, always on the hunt for a breathtaking vista. He also enjoys trying tasty new foods during his travels, as well as returning home to his Himalayan cat, Apollo.

What You May Not Know

  • Phil enjoys watching K-dramas; current favorites are Reply 1988 and Twinkling Watermelon
  • One of his bucket list travel items is to see the Aurora Borealis
  • Formerly an extrovert, Phil says the COVID pandemic turned him into a contented introvert—as long as he has the internet and food, he’s fine
  • Phil’s favorite food is sinampalukang manok, a Filipino chicken soup. It’s the ultimate comfort food!